For billing and subscription support, sign in to submit and manage your requests. Azure cloud professional sample & resume. Azure Data Engineers design and implement the management, monitoring, security, and privacy of data using the full stack of Azure data services to satisfy business needs. An understanding of when to employ different interpersonal interaction techniques depending on the situation, Willingness to improve yourself and fellow team members in relevant technologies, Some software development experience with an object-oriented language, Experience troubleshooting Java applications in an enterprise environment, Ability to think creatively when troubleshooting and not allowing a brick wall to stop you, Log4j or other logging system configuration experience, Version control systems such as Subversion (SVN), Java, Ant and software build-related technologies, Experience with web technologies such as XHTML, JSF, SPML/SOAP, Familiarity with identity management provisioning systems such as Sun, Oracle, IBM, or Novell, Networking knowledge and exposure to application server clusters, Effectively resolve or help resolve post-implementation customer support issues, Keep customers fully updated on the progress of their cases, Facilitate incoming IdentityNow feature requests, Experience with Databases from Oracle, Sybase, Microsoft SQL, and MySQL, Experience with enterprise HR systems such as SAP or PeopleSoft, Familiarity with Identity Management provisioning systems like Microsoft FIM, Oracle Identity Manager, & Novell Identity Manager, Manage the vast majority of communication between SDL’s 2nd and 3rd line Cloud Hosting engineers worldwide and our internal customer base, Managed and follow up on tickets which have gone ‘stale” to reduce TTR (time to resolution), Manage inbound automatically and human generated alerts relating to service status, acknowledge them, undertake initial troubleshooting and escalate to an appropraite engineer as appropraite, Ensure Windows patching and Anti-virus are up to date and servers backed up and tested, Communicate effectively with the SDL customer facing Support teams, escalating issues appropriately, Orchestration – enabling the business to manage the assets of the organization to execute across silos, channels and markets, Contextual Experiences – delivering the appropriate experience to address needs across the entire customer journey, Achieves and maintains target, number of cases closed or issues resolved, along with other established goals, Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers, A Degree in Computer Science or related field, relevant certifications, or 3+ years relevant work experience, Proficiency in all aspects of system administration of Microsoft Windows technologies to deploy and maintain infrastructure services in our enterprise with an emphasis on the platforms listed above, Ability to understand and manipulate common scripting languages such as PowerShell, VBScript and Perl, 2+ years supporting Microsoft Active Directory in an Enterprise Environment, 1+ years supporting Microsoft Exchange or other Collaboration Suite (1,000 users or more), Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions, 1+ years Administrating Linux-based systems, Strong leadership skills and a successful track record of driving issues to resolution, Flexibility, thinking on your feet, and strong problem solving skills, Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment, Serve as the first line of escalation for monitored Cloud application level alerts so as to guarantee solution availability and uptime, Serve as the first line of escalation for monitored Cloud security level alerts, Communicate with customers, partners, and end-users via email, phone, chat, and online forums to resolve issues related to Cloud products and solutions, Help drive customer adoption of existing and new SaaS products and solutions, Execute on a strong functional understanding of client-server core technologies including, but not limited to MSSQL, Windows Server, varied web application servers and IP networking, Manage a broad scope of deployed Cloud solutions, from the OS level to the client GUI, Help maintain SaaS health and service portal for customers, Track customer requests in online ticket tracking system or community forum, Maintain online knowledge base, document customer specific solutions, Run and maintain server-side scripts to accomplish requests from customers, partners and end-users, Run database queries to lookup, as well as resolve, issues, Log bugs in development issue tracking system, Maintain and help expand support monitoring/alert systems, Collaborate with other departments to resolve technical issues, Collaborate to facilitate system maintenance deliverables, testing and associated outage notifications are produced accurately and on time, Evaluate Lexmark software releases and assist the Platform team in testing them against current Cloud infrastructure, Work flexible hours to mitigate the impact to production systems within the course of a service-impacting outage, A college degree (technical curriculum is preferred) or equivalent work experience, At least 2 years of experience in the IT industry, Strong, demonstrated customer service ethic, Experience supporting enterprise systems, with an emphasis on Cloud-based technologies, Proven aptitude for absorbing detailed technical content, and for staying current with new product developments, Working knowledge of scripting some scripting languages (python, perl, javascript, etc), Experience troubleshooting network components/setups/etc, Experience with PHP, Ruby/Rails, Python, Perl, Java or some other higher-order programming language, Some experience with databases such as Postgres, SQL or another database, A customer-facing role to manage cloud services as well as assist to resolve queries and provide high-availability of these services, Understand the product and environment to diagnose and troubleshoot cloud services, Ability to solve problems with minimal oversight from lead, Ability to multi-task and stay organized in a dynamic work environment, Ability to work with global team and thrive in a fast-paced environment to learn rapidly, The position will require to work in day/night shifts, Research on customer issues, enter and track defects, partner with development team to help reproduce complex issues, drive towards closure, Write tools/script to help the team troubleshoot, New and exciting challenges on the job while you learn and use cutting edge technologies & products, Knowledge of cloud provisioning and service orchestration tools (ex, Ansible), Knowledge in any of the below Identity and Security areas, Encryption technologies - SSL/TLS, PKI, SSH, VPN, Federation technologies - SAML, WS-Fed, oAuth, Authentication methods - Kerberos, FIDO, Multi-Factor, Programming skills in any scripting languages (ex. SUPPORT ENGINEER - AZURE IAAS. Virtual … (no night shifts or after hours on-call work), Or 5+ years of experience in a technical position, Passionate about customers and new technology, Experience in at least one of the following: Java, .NET, API, Node.js, PHP, Python, Ruby, Demonstrated expertise in systems administration (Linux/Windows), network administration (DNS, IPsec, BGP, VPN, Load Balancing), Experience working with storage, server and network infrastructure life-cycle management including design, provisioning, administration, maintenance, secure data backup, patching and troubleshooting, Experience working data in storage (RAID, SAN, NAS), Open to working one weekend day (Tues-Sat or Sun-Thurs). We are hiring Azure Sentinel Support for one of our client, Please find below the details of a job opportunity with our esteem client, kindly revert with your updated resume and following details if interested to pursue this further. bash, perl, python), Experience in small companies or startups is highly desired, Strong written and verbal communication skills in English, Able to support MicroStrategy customers between 8:00am and 5:00pm CST (GMT +8), Experience/Knowledge of Linux, Windows and basic networking is a plus, Windows Server administration and related services (Active Directory, DNS, IIS, MSSQL), Networking experience and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN), Open to working shifts (7am-3pm or 10am-6pm M-F, including weekend rotations), Exposure to Virtualization (Hyper-V, VMware, Xen), Exposure to storage technologies (SAN, NAS, iSCSI, FC, RAID), Experience with programming / scripting (Batch, VB, PowerShell, C#), Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, 4+ years of experience in programming/scripting in one or more language, 3+ years of experience in data processing frameworks such as Hadoop and Apache Spark, Experience in Linux system monitoring, analysis, and system administrator skills, Expert understanding of ETL principles and how to apply them within Hadoop, Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, PHP, or JavaScript, 3+ years of experience in a technical position, 1+ years of experience in data processing frameworks such as Hadoop and Apache Spark, Experience with data plane and control plane, Experience managing full application stacks from the OS up through custom applications, Excellent knowledge of Hadoop architecture and administration and support, Good understanding of distributed computing environments, Strong analysis and troubleshooting skills and experience. Experience with automated deployment and integration of Azure both cloud and on-premises; familiarity and/or experience with Microsoft System Center integration and deployment, Skilled in researching on new technologies and trends in the respected competencies of Microsoft technology stack; creating operational and engineering documentation customer solutions for storage and backup environment, Strong foundation of knowledge around Azure cloud services and the cloud ecosystem; experience of building and delivering robust highly available solutions, Strong programming skills, along with excellent problem-solving and debugging abilities, Design, Plan and Migrate deployments of customer on-premises data center/applications to Microsoft Azure, Involved with planning, designing, and transforming environments from on-premises to cloud-based, Work as Cloud Administrator on Microsoft Azure, involved in configuring virtual machines, storage accounts, resource groups, Develop cloud automation tailored to customer’s needs, Gather, review, and validate network requirements, VNETs, and network security groups, Deploy and configure network and firewall configurations, Create detailed project plans and present for customer approval, Configure and Deploy Microsoft System Center into the environment, Troubleshoot VMware ESX, Windows Server, Active Directory, and physical infrastructure issues that may occur, Ability to deliver presentations, discuss Microsoft Azure and complimentary products at a solutions level, Using PowerShell and other scripting languages to complete day to day tasks. Examples. Managing Windows 2012 servers, troubleshooting IP issues and working with different support teams. Cloud Engineer - Azure/Hyper-V. How to Prepare for Your Interview and Land the Job. Proficient in on of the following: Map-Reduce, Zookeeper, HBASE, HDFS, Pig or Hive, Python, and shell scripting; experience with Chef a plus, Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP (Object Oriented Programming experience), Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend, Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering or a related field, or equivalent experience (4+ years), 3+ years of experience in Windows Server administration and related services (Active Directory, DNS, IIS, MSSQL), 3+ years of experience in networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN), Exposure to Cloud computing (AWS, Azure, OpenStack), Expertise with IPsec, VPN, Load Balancing, RRAS, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools, Experience with programming / scripting (Batch, VB, PowerShell, Java, C#), Troubleshoot highly complex issues and identify root cause to resolve an issue or crisis, Support automation solutions for source, deploy, pipeline, configuration management, Develop trending and metrics to drive orchestration, Implement and maintain proactive monitoring systems to support troubleshooting and drive optimization, Architect and deploy consumable services – logging and patching, Ensure the health of the service meets defined service level expectations, 5+ years of experience in technical position, Excellent knowledge of Hadoop (Cloudera), EMR, DynamoDB (Cassandra), or similar, Knowledge of JVM performance monitoring and tuning, Knowledge of Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive, Expert knowledge of Hadoop 1 & 2 architectures and administration and support, Expert knowledge in Spark and understanding of DAGs a plus, Be able to perform Shell scripting experience with Chef or Puppet, Be able to read Java code, and basic coding/scripting ability in Java, Scala, Python, Perl, and/or Ruby, Database experience (MySQL, Postgreql, Oracle), Amazon Web Services is hiring. Azure Cloud Engineer Resume Seattle, WA Resumes | Register. Automate deployment and troubleshoot mechanisms for quick service. Mindmajix - Online global training platform connecting individuals with the best trainers around the globe. automated provisioning and remote configuration of software, hosts and/or network devices), 5+ years of experience in a relevant technical position, Strong knowledge of networking and routing protocols (BGP, OSPF, DNS, TCP/IP, IPSEC), Demonstrated proficiency in networking principles (routing, switching, load balancing etc. Salary estimates are based on 5,137 salaries submitted anonymously to Glassdoor by Azure Support Engineer employees. Azure Cloud Engineer. Cloud Engineer - VMWare. Any existing systems/ processes streamlined???? Typically, IT support engineers need at least an associate’s degree in computer science or a related field. For other needs, explore support … 11,930 Azure Support Engineer jobs available on Indeed.com. And same for supportability! Product Support Engineer Resume Samples 5.0 (40 votes) for Product Support Engineer Resume Samples. Check out our professionally written resume sample for accountants. Help & Support. Exhibiting a desire to experience new cultures and environments—especially if your role would involve working with foreign colleagues, partners or clients—can really help your resume shine. ), Some programming / scripting experience (Bash, PowerShell, Java, Perl, Ruby, Python), Experience configuring software-based IPSEC and SSL based VPN solutions, Experience configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc, Strong skills in one or more of following, Db performance tuning and troubleshooting, Experienced setting up monitoring / alarming for production DB environments, Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak, ETL experience in managing data workflow jobs, Technology-related Bachelor’s degree or equivalent work experience, Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network, Fluent in DNS, DHCP, TCP/UDP, IP addressing, Virtualization and/or cloud computing experience, Good understanding of security best practices, Impeccable communication skills to successfully engage with customers, Previous experience in a support role with proven customer satisfaction, Troubleshooting skills at many levels of complexity, Ability to work either on Sun-Thu or Tue-Sat schedule, 5+ years experience programming in at least two of: Python, Java, C, Ruby, Perl, PHP, Have a comfortable understanding of Linux and networking protocols such as HTTP, DNS, TLS, Have used AWS or similar solutions to drive automation, Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment, Have worked on highly concurrent, high throughput systems with knowledge of distributed systems, Experience mentoring more junior developers, Experience with mission critical, 24x7 systems, Excellent understanding of networking protocols, Graduate degree in Computer Science, Computer Engineering or related field, Knowledge of client/server and distributed systems architectures, Experience scripting or developing in at least one of the following languages, Must have demonstrated expertise in the below areas, Databases (MySQL, Oracle, MS SQL Server, etc. Troubleshoot Azure related issues and engage internal teams and vendor for issue resolutions. Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved. And recruiters are usually the first ones to tick these boxes on your resume. Hands on experience in Azure Development, worked on Azure web application , App services , Azure storage , Azure SQL Database , Virtual machines , Fabric controller , Azure AD , Azure search, and notification hub. Based on recent job postings on ZipRecruiter, the Microsoft Azure Cloud Engineer job market in both Chicago, IL and the surrounding area is very active. Collaborate with subject matter experts and escalation managers when additional support is needed. 86 Microsoft Microsoft Azure Support Engineer jobs, including salaries, reviews, and other job information posted anonymously by Microsoft Microsoft Azure Support Engineer employees. Cloud Engineer - Rackspace. 7am-4pm or 2pm-11pm, Sun-Thu or Tue-Sat), Knowledge of programming (Java/Python/Ruby/C++) with database a benefit, Demonstrated Linux system administrator skills, Demonstrated skills in one or more of following, Some experience with query analyzers and query tuning / slow query optimization etc, Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR, Experience with distributed computing environments, Open to working non-standard hours (no night shifts or after hours) including a Sun-Mon or Fri-Sat weekend, Monitor the health of production and test systems 24x7, Ability to respond promptly to production issues and alerts 24x7, At least 2+ years’ experience in hands-on production administration of large system environment, Experience in following, and improving upon, established procedures within a mission critical environment, Must be extremely comfortable using and navigating within a Linux environment, Ability to do high level debugging and problem analysis by examining logs and running Unix commands, Knowledge of virtualization and AWS / Softlayer, Experience with configuration management systems (Ansible / Chef), Comfortable operating in fast paced environment, Good understanding of system and web security, Work on technical support cases logged by Cloud Customers, Regular interactions with the Cloud Operations and Infrastructure team to ensure SLAs are met for cloud customers, Attend bi-weekly meetings with the Advanced Product Support leads to discuss Cloud Support cases that require APS assistance, Inform TS Management about any escalations or difficult situations that require his/her involvement, Be in charge of managing the designated support liaisons for each Cloud customer and enforcing their use, Prioritize and communicate product defects and enhancements to development teams, Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums, Attend all training courses and workshops provided by the department, Be familiar and follow all the processes outlined in the Tech Support Policies and Procedures, Be familiar and follow all the processes outlined in the Cloud User Guide, Overall, make sure assigned Cloud customers have the best customer experience when engaging Technical Support, 1+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives, Practical experience managing critical customer issues, Must possess an enthusiastic personality and foster a positive work environment, Well organized with effective time management skills, Able to support MicroStrategy customers during their working hours between 9:00am and 7:00pm EST, Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Storage, Network monitoring / troubleshooting tools, Some programming / scripting experience (Java, Perl, Ruby, Python), Effectively resolve or help resolve customer support issues, Keep customers fully updated on the progress of their issues, Support for the IdentityNow product in client environments, Works closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues, Works with clients post implementation for support concerns, including providing self-service resources, Resolves or escalates cases, using our Salesforce Case Management System, Experience with enterprise systems (SAP, PeopleSoft), Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell), Security software or internal IT audit experience, Knowledge of programming languages such as Java, .NET or C++, Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting, Troubleshoot and resolve technical problems reported by our customers, Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured, Document problem solutions in company knowledge base, Interface with Sales, Marketing, and Engineering to improve product service, design, and quality, Present technical concepts in a clear manner, Meticulously document case progress and technical details throughout the support case lifecycle, Provide 24x7 on-call support via rotation schedule, Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team, Impress our customers with your empathy, responsiveness, technical ability and attention to detail, 1+ years professional software support experience; preferably in enterprise security software product companies, Proven track record of aggressive troubleshooting techniques; effective use of all resources available including documentation, online sources, testing and experimentation, and the knowledge of other technical professionals, Experience with Database Administration (Oracle, Sybase, MSSQL, DB2, MySQL), Experience on both Windows and Unix (Linux, Sun, HP, AIX) platforms, Experience with creating or troubleshooting XML and JavaScript, Experience with a J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic, Proven ability to listen and empathize with the client's situation. We estimate that students can complete the program in three (3) months working 5-10 hours per week. Using a Job Description to Create a Standout Cloud Computing Engineer CV A Sample Cloud Computing Engineer Description. Cloud Support Engineer for Hana Cloud Platform Resume Examples & Samples Address the customer/internal issues timely, responsibly, care and in compliance with contractual obligations Collaborate with development teams - from the earliest stage of product design and development to deployment and troubleshooting ), Experience with AWS S3, SES, CloudFront, Storage Gateway, Elastic Transcoder, Glacier, and Snowball, Experience troubleshooting filesystem, block, and object storage, Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP, Address the customer/internal issues timely, responsibly, care and in compliance with contractual obligations, Collaborate with development teams - from the earliest stage of product design and development to deployment and troubleshooting, Collaborate with L1 support and clients to ensure required information for root cause analysis and troubleshooting is at place, Solve complex problems and constantly improve supportability of the products, Develop the necessary tools/automations that will help in faster issue identification and resolving, Educate and onboard new colleagues joining the team, You are highly motivated to deliver world’s best service, You are looking for opportunities and solutions instead of problems, You are not afraid and find enough time to dream and most importantly chase your dreams. ??????????????. 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